Businesses of 30 to 80 employees are our sweet spot, though we support everyone from small shops to teams of 200. Whatever the size, the result is responsive support and technology from a team you can actually reach.
Fully managed or co-managed, with remote and approved onsite support.
A flat monthly rate per user, or per device for infrastructure-only plans. Predictable by design, with no surprise hourly bills.
Structured transition, stabilization, and documentation process tailored to the partner’s environment.
Around-the-clock monitoring, with a live help desk 8am to 5pm Central.
Microsoft 365, Windows, Fortinet, Azure, cloud backup, and endpoint tools
We provide day-to-day support for technology issues, account problems, device setup, and other general IT assistance. Our goal is not just resolving tickets quickly, but reducing the recurring problems that interrupt productivity and create frustration for users over time.
When servers fail or network issues disrupt operations, businesses need responsive support without worrying about escalating hourly costs. Our flat-rate model keeps support predictable, consistent, and focused on getting your team back to work quickly.
Employee onboarding affects both productivity and security from day one. We handle account setup, device preparation, permissions, and Microsoft 365 access in a consistent way that helps employees get up and running quickly while keeping the environment organized behind the scenes.
We monitor core systems and infrastructure to catch problems before they start affecting operations. Regular maintenance, patching, backup oversight, and system reviews help reduce recurring downtime while giving businesses a clearer picture of where improvements are needed.
Law firms rely heavily on secure communication, document access, and dependable systems to keep work moving efficiently. Managed IT support helps reduce interruptions while improving security, organization, and overall reliability.
Finance moves fast, and financial services organizations need an IT partner that can help keep their systems moving so they can meet deadlines. Proactive IT support helps keep applications running, data backed up and secure, and productivity high.
Manufacturing environments depend on stable connectivity, reliable workstations, and consistent access to operational systems throughout the day. Proactive IT support helps reduce downtime and keeps production teams focused on operations instead of recurring technology problems.
Nonprofits and churches often operate with lean internal resources while still relying heavily on technology every day. Managed IT support helps improve reliability, simplify support, and reduce operational distractions for staff and volunteers.
Reliable documents the business priorities, current support model, users, locations, vendors, systems, risks, and ownership boundaries.
The team reviews the approved environment, documentation, access, devices, infrastructure, Microsoft 365, backup, security, and known issues.
Reliable defines the support model, tools, scope, exclusions, response commitments, transition plan, and project recommendations.
Access, agents, monitoring, security tools, documentation, vendors, support channels, and onboarding procedures are organized.
The highest-priority issues are addressed, outstanding technical debt is documented, and the support process is validated.
Reliable manages the approved environment and reviews service, risk, projects, lifecycle needs, and business changes on a defined schedule.
| CareEssentials | CarePro | CareCore | Co-Managed | |
|---|---|---|---|---|
| Best for | Teams fine with mostly remote support | Teams that also want scheduled onsite | Businesses needing only infrastructure managed | Teams with internal IT that needs backup |
| What is covered | Your end users | Your end users | Specified devices: servers, firewalls, switches | Agreed split with your IT |
| Remote support | Included | Included | Included, for devices | Per agreement |
| Onsite support | Reduced rate, not included | Scheduled onsite included | Regular rate, not included | Per agreement |
| Priced by | Per user | Per user | Per device | Per agreed resources |
| Monitoring and management | Included | Included | Included | Often included |
| Patching | Endpoints | Endpoints | Devices, where applicable | Per agreement |
| System documentation | Included | Included | Included | Often included |
| Quarterly business reviews | Included | Included | Included | Per agreement |
| After-hours for urgent issues | Included, same rate | Included, same rate | Included, same rate | Per agreement |
| Project work, 8+ hours | Billed separately | Billed separately | Billed separately | Billed separately |
| Option | What It Is | Type | Pairs With |
|---|---|---|---|
| License Management (SaaS) | Reliable procures and manages your software licenses (Microsoft, Huntress, Bitwarden) and handles vendor escalations | Recurring add-on or standalone | Any Care plan |
| Compliance | Ongoing security-posture management and monthly documentation for frameworks like SOC 2 | Recurring add-on or standalone | Any Care plan |
| Time and Materials | Support billed by the hour, after-hours at a higher rate | Pay as you go, no plan | Standalone |
| Project Work | Scoped one-off work: migrations, deployments, incident response | One-off | Any plan or standalone |
Pricing depends on users, devices, locations, service hours, security and compliance requirements, onsite needs, technical debt, and the selected support model. Reliable provides a scoped proposal after discovery and assessment.
Fast, and without the runaround. Because your systems are monitored 24/7, many issues get caught before you even notice them. Our help desk is staffed 8am to 5pm Central, and every managed partner has a dedicated Partner Experience Manager to escalate anything urgent, so you are never starting a ticket from zero.
Most partners are fully onboarded in about four weeks, with your entire environment documented as we go. In a hurry? We can expedite and tell you up front which services come online first, so nothing critical waits.
Approved onsite support can be included or separately scheduled depending on the service agreement, location, issue, and project requirements.
Yes. Co-Managed IT defines which responsibilities remain with the internal team and which tools, monitoring, projects, or escalation responsibilities Reliable provides.
Reliable can coordinate approved vendors such as internet providers, voice providers, line-of-business vendors, and hardware suppliers. Responsibility and authority are defined during onboarding.
Your plan covers day-to-day support. Large, scoped projects are quoted separately, things like server migrations, office moves, network refreshes, and Microsoft 365 tenant moves that run 8 hours or more. That keeps your monthly predictable and your big projects planned rather than rushed.
Not automatically. Reliable evaluates the current environment, identifies unsupported or high-risk systems, and recommends a phased plan based on business impact, security, lifecycle, and budget.
No long-term lock-in. Most partners run month to month with no annual commitment, though a few prefer an annual plan. Billing is simple: invoices go out on the first and cover the coming month
