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Managed IT Plans

Reliable offers a handful of managed IT plans so you only pay for the coverage you need. Most businesses pick one of three: remote-first support for your team, fully managed support with scheduled onsite visits, or infrastructure-only monitoring for your servers and network. Every plan includes monitoring, patching, documentation, quarterly business reviews, and after-hours help for urgent issues, at a fixed monthly price. You can add co-managed support, license management, and compliance on top. Not sure which plan fits? Our Frisco IT team can walk you through it. Plans are available to businesses across Dallas and the wider metro.
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Why Choose Us

How To Choose

Three questions sort most businesses into the right plan. Do you need someone to support your people, or just your infrastructure? Do you want support handled remotely, or do you want onsite visits included when a deployment or issue calls for one? And do you already have internal IT that needs backup rather than replacement? Answer those, and the plan is usually obvious. If it is not, an assessment will make it clear.

Plan Comparison

Pick the coverage you need

CareEssentials

Remote-first managed IT for your team

Fixed-price remote IT support for your team, covering the everyday: remote monitoring and management, endpoint patching, documentation, and Quarterly Business Reviews, plus after-hours help for high-urgency issues at the same rate. Onsite visits are available at a reduced rate when you need hands on site.

CarePro

Fully managed IT with scheduled onsite

Everything in CareEssentials, plus onsite support included. A fixed monthly price per user for teams that want onsite visits covered whenever a deployment or ticket calls for one, rather than billed each time.

CareCore

Managed infrastructure

Focused coverage for your core infrastructure, your servers, firewalls, and switches, with remote monitoring, patching, documentation, and Quarterly Business Reviews. Ideal when your desktops are handled but you want your backbone in expert hands. Onsite is billed at regular rates.

Co-Managed

Support alongside your internal IT

IT support that works with your internal team, not around it. We take on the pieces you choose, from RMM and documentation to specific systems, with the split defined in your agreement. A natural fit alongside a Care plan when your in-house resource needs more bandwidth and backup.

License Management (SaaS)

Your software handled

Reliable procures and manages your software subscriptions and licensing, including Microsoft licenses, Huntress, and Bitwarden. Basic license support is included, and for anything more complex we handle vendor escalation on your behalf, so you are not the one on hold with a distributor. Available as an add-on or on its own.

Compliance

Ongoing posture management and reporting

Recurring security-posture management and documentation for the compliance framework your business has to meet, such as SOC 2. We maintain the controls and provide the monthly documentation that proves they are in place. Available as an add-on to any plan or as a standalone service.

Engage

How we engage when a plan does not fit

Not everything is a monthly plan. Time and Materials is straightforward hourly support, with after-hours billed at a higher rate, for businesses that want help without a plan. Project Work covers scoped, one-off engagements like migrations, network deployments, and incident response, and we can act as the go-between with your vendors. Project work is quoted separately so your monthly stays predictable, even for plan partners.

Projects

What is billed separately (so there are no surprises)

Every environment is different, so plans are tailored to your business and priced to fit rather than forced into cookie-cutter tiers. Most partners run month to month, and any project work of 8 hours or more is scoped and billed separately.
Our Plans

Our Care and Co-Managed Plans

CareEssentials CarePro CareCore Co-Managed
Best for Teams fine with mostly remote support Teams that also want scheduled onsite Businesses needing only infrastructure managed Teams with internal IT that needs backup
What is covered Your end users Your end users Specified devices: servers, firewalls, switches Agreed split with your IT
Remote support Included Included Included, for devices Per agreement
Onsite support Reduced rate, not included Scheduled onsite included Regular rate, not included Per agreement
Priced by Per user Per user Per device Per agreed resources
Monitoring and management Included Included Included Often included
Patching Endpoints Endpoints Devices, where applicable Per agreement
System documentation Included Included Included Often included
Quarterly business reviews Included Included Included Per agreement
After-hours for urgent issues Included, same rate Included, same rate Included, same rate Per agreement
Project work, 8+ hours Billed separately Billed separately Billed separately Billed separately
Add-ons

Add-ons and Engagement Models

Option What it is Type Pairs with
License Management (SaaS) Reliable procures and manages your software licenses (Microsoft, Huntress, Bitwarden) and handles vendor escalations Recurring add-on or standalone Any Care plan
Compliance Ongoing security-posture management and monthly documentation for frameworks like SOC 2 Recurring add-on or standalone Any Care plan
Time and Materials Support billed by the hour, after-hours at a higher rate Pay as you go, no plan Standalone
Project Work Scoped one-off work: migrations, deployments, incident response One-off Any plan or standalone
FAQS

Frequently Asked Questions

The Care plans for your team are priced per user each month. Infrastructure monitoring (CareCore) is priced per device. You get a fixed monthly cost after a short assessment.

Both are fixed-price remote support for your team. CarePro adds scheduled onsite visits to the plan. CareEssentials keeps onsite available at a reduced rate when you need it.

It covers your core infrastructure, servers, firewalls, and switches, rather than your end users. It suits businesses that have their own help desk or only need infrastructure managed.

Yes. Co-Managed splits the work by agreement, so we cover what your team does not have time or specialty for.

Yes. After-hours support for urgent issues is included in the Care plans at the same rate.

Large project work of roughly eight hours or more, hardware, and third-party licensing are billed separately, so your monthly stays predictable.

Yes, through License Management. We procure and manage licenses like Microsoft, Huntress, and Bitwarden and handle vendor escalations.

Yes. Our Compliance service maintains your controls and provides monthly documentation for frameworks like SOC 2.